Thank you for shopping with us! We are committed to providing a smooth and reliable shipping experience for every customer.
We offer free standard shipping on most orders.
Remote or extended-service areas may require an additional shipping fee, which will be calculated and communicated before shipment.
Order Processing: Orders are processed and shipped within 2 business days (Monday–Friday, excluding weekends and holidays).
Estimated Delivery: Delivery usually takes up to 15 business days after shipment. Please note that shipping times may vary due to customs clearance, weather conditions, peak seasons, or other unexpected logistics delays.
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use it at any time to monitor your package status.
We currently ship to most major regions worldwide. If you are unsure whether we deliver to your area, please contact us before placing your order.
Any import duties, taxes, or customs fees related to your order will be fully covered by us. Customers do not need to pay any additional charges upon delivery.
All orders are subject to acceptance by the ChinPet Team. This means that our team reserves the right to reject any order received.
In the event of an order rejection, you will be notified promptly, and any payment made will be refunded in full.
If you have any questions regarding shipping or delivery, please feel free to contact our customer support team. We are always happy to assist you.